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Important notice

COVID-19: Answers to your questions

Certain services are available by appointment only at our Montréal and Québec reception desks. No one without an appointment will be seen. For a list of the services offered by appointment, or if you have any questions, refer to the webpage Questions and answers about our services during the pandemic.

Report wrongdoing (a person or situation)

Did you witness a situation where the laws and regulations that we apply were not upheld? You can report a fraudulent action or a practice that you believe to be irregular or illegal. Any information that you provide will remain confidential and protected by law.

Report wrongdoing by a citizen or health professional, or in a situation related to your health

Procedure

You have 3 ways to report wrongdoing, each in complete confidence:

By secure form

Report wrongdoing online

By telephone

  • Québec region: 418 528-5659
  • Elsewhere in Québec: 1 877 858-2242

By mail

Régie de l’assurance maladie du Québec
Dénonciation
C. P. 6600, succ. Terminus 
Québec (Québec)  G1K 7T3

Behaviors or situations you can report

We see to it that only those persons who are entitled receive state-paid coverage under the Québec Health Insurance Plan. This is why we examine potentially fraudulent actions that are reported to us. In certain cases, we will also conduct investigations.

Examples

You can report wrongdoing on the part of someone if they:

  • have a Health Insurance Card but they:
    • are not domiciled in Québec
    • spend 183 days or more outside Québec during a 12-month period
    • have a status that renders them ineligible
  • lend, entrust, give away, sell or modify their Health Insurance Card
  • register for the Public Prescription Drug Insurance Plan even though they qualify for private group insurance
  • have a Health Insurance Card that does not match their name
  • provide RAMQ with false information

You may also report any other situation concerning health insurance or prescription drug insurance.

We ensure that health professionals are properly remunerated in keeping with their respective professional agreements. If you witness a healthcare professional doing something questionable or breaching a law or regulation, you can report this situation. This applies to:

  • General practitioners (family doctors)
  • Medical specialists
  • Pharmacists
  • Dentists
  • Optometrists
  • Oral and maxillofacial surgeons
  • Third parties in charge of billing (e.g. billing agencies)

Examples

  • Health professionals who bill RAMQ for a service that was never provided
  • False information provided by health professionals so that they may obtain a payment to which they are not entitled or to obtain a higher payment
  • If you are a health professional, inappropriate billing by colleagues

If you witness an irregular practice or situation in contravention of a law or regulation, you can report this situation. This applies to:

  • Audioprosthetists
  • Ocularists
  • Denturologists
  • Distributors of assistive listening devices
  • Orthotics and prosthetics laboratories
  • Facilities providing hearing, physical or visual rehabilitation

Examples

  • Providers who bill RAMQ for a tailor-made device even though they actually provided a mass-produced device
  • Providers who bill RAMQ for a repair that is covered under a warranty
  • Providers who bill RAMQ for goods that they receive at no cost from another supplier
  • Providers who supply insured persons with a device lacking the required basic components
  • Providers who bill labour time not done

Did you pay for any accessory costs? Accessory costs are related to covered services, such as medical, dental, optometric or pharmaceutical services. You can report persons, pharmacies or clinics having billed these fees. This applies to:

  • Physicians
  • Dentists
  • Optometrists
  • Pharmacists

Examples

  • Nurses in private clinics, where a physician practices, charge for blood tests
  • Physicians charge a fee to perform a simple test (e.g. strep test, urine dipstick test, blood sugar test)
  • Physicians who charge a fee to use a required supply, such as an anesthetic agent or ophthalmic drops
  • Medical clinics that charge to create a patient file or to provide access to a physician

Reimbursement of fees that should not have been paid

Reporting wrongdoing and applying for a reimbursement are done separately. If you consider that you paid a fee that you should not have, you must report this and then submit a request for reimbursement.

If you witness any reprehensible commercial practices, irregular behaviours or a potentially fraudulent acts in breach of a law or regulation administered by RAMQ, you can report these situations. This applies to:

  • Drug manufacturers
  • Drug wholesalers
  • Pharmacy groups or chains
  • Pharmacists
  • Authorized prescribers
  • Staff in a clinic or pharmacy
  • Group insurers or administrators of an employee benefit plan

Examples

  • Pharmacists who fail to hand you a detailed invoice
  • Private insurers who oblige clients to go to a chosen pharmacy in order to be reimbursed for their prescription drugs
  • Questionable business models used by drug manufacturers or wholesalers
  • Rebates given on drugs other that those allowed under the Regulation respecting the conditions governing the accreditation of manufacturers and wholesalers of medications
  • Agreements promoting the purchase of certain drugs on the List of Medications or favouring certain accredited manufacturers in return for gratuities, rebates or discounts
  • Accredited drug manufacturers or wholesalers not complying with the accreditation conditions
  • Inappropriate use by owner pharmacists of professional allowances received from generic drug manufacturers (e.g. drug purchases or advertisements)
  • False information sent to RAMQ to allow persons to obtain a reimbursement for drugs to which they are not entitled

You can report any other situations that you believe are of interest to us, for instance:

  • you have lost personal information
  • confidential information was stolen from you
  • an organization demands that you present your Health Insurance Card

Report a RAMQ employee acting fraudulently

Did you witness a situation where a RAMQ employee acted fraudulently or in contravention of the organization’s rules? You can report the situation.

If you wish to lodge a complaint regarding the quality of services rendered by a RAMQ employee, refer instead to the webpage Give my opinion on the quality of services provided.

Procedure

You have 2 ways to report wrongdoing, each in complete confidence:

By secure form

Report wrongdoing online

By telephone

418 580-6589

  • A fraudulent practice by a RAMQ employee (e.g. contravening a Québec statute or a federal statute that applies to Québec)
  • Behaviour that compromises the security and confidentiality of the personal information held by RAMQ
  • A serious breach in the ethics standards or abusive use of a public agency’s funds or property
  • As serious case of bad management within a public agency, including an abuse of authority
  • An action that may severely impact the health or safety of a person or the environment