Important notice

Class action against tobacco companies

If you need the Health Insurance Number of a tobacco victim or the list of the medical services you have received and that have been paid for by RAMQ, you must file a request. Find out more

Gouvernement du Québec
Régie de l’assurance maladie

Access to information

You have the right to access confidential information about you and administrative information or documents held by us. This right is governed by the Act respecting Access to documents held by public bodies and the Protection of personal information and the Act respecting health and social services information.

Class action against tobacco companies

If you are the heir of a tobacco victim who passed after November 20, 1998, and need their Health Insurance Number, refer to the Request for a deceased person section to find out more about the procedure. We cannot process requests received by telephone.

If you need the list of covered services received, refer to the History of covered services received webpage.

Before filing an access to information request

Certain information is available without filing an access to information request. We offer different ways for you to access this information. This is also the case for the correction of certain confidential information. Refer to the following sections to find out more.

We do not hold medical records

To obtain your medical record, you have to contact the healthcare facility where you went to.

You can promptly obtain a list of the medical services you have received and that have been paid for by RAMQ in the Québec Health Booklet. You will also find a list of your drug prescriptions, blood tests and imaging results for the last 7 years.

If you have not found the information you were looking for in the Québec Health Booklet, you can ask us for a history of the covered services you have received since 1981. This history may be required by your insurance company or in the event of a dispute, for example. To find out more, see History of covered services received.

By accessing the Québec Health Booklet, you will find tips on how to correct your confidential information. You can also file a request for correction of personal information if:

  • You have noticed that we hold inaccurate or incomplete confidential information about you
  • You believe that we have collected, communicated or stored this information in breach of the law

If you do not use the Québec Health Booklet, you can use our model letter to send your request by mail or fax. You can also have information about you corrected by calling us. You will find the contact information in the "How to file a request for access to information" section.

Use the Service québécois de changement d’adresse to send us your new address.

We regularly publish information and administrative documents on the following pages:

We have a document classification scheme (French only) that you may consult. This will assist you in knowing what information we keep.
If you have not found the information you are looking for, you can file a request for access to information.

Procedure to file a request

Step 1

Gather the information required to file your request for access to information

Your request must contain the following information:

  • First and last names, address
  • Description of the information or correction requested
  • Period covered by your request
  • Information that identifies you, if you are filing a request for confidential information (your health or social insurance number, your date of birth or your parents' names)
  • Information identifying the person concerned, if you are filing a request on behalf of another person (full name, social insurance number, date of birth or parents' names)
  • Document confirming that you can act on behalf of the person concerned by the request (authorization, power of attorney or guardianship mandate), if you are filing a request on behalf of another person

If your request concerns one of the following situations, you must provide additional information.

In the case of a request for a deceased person, you must provide a copy of the death certificate or the attestation of death obtained from the Directeur de l'état civil. Depending on your situation, you should also enclose a copy of the following documents:

  • Will of the deceased person, if applicable, along with the the certificate confirming the results of the search made in the Registres des dispositions testamentaires et des mandats de la Chambre des notaires du Québec, and the certificate confirming the results of the search made in the Registres des testaments et mandats du Barreau du Québec
  • Marriage contract or a notarized statement confirming that you are an heir, a successor, or the liquidator of the succession if the deceased person did not leave a will
  • Document confirming that you are the beneficiary of life insurance or of a death benefit, as the case may be
  • To obtain the information requested, you must be:
  • The holder of parental authority
  • An heir or a successor
  • The liquidator of a succession, or
  • The beneficiary of life insurance or of a death benefit

Are you requesting confidential information from a deceased person to help you through the grieving process? You must be:

  • The spouse (through marriage, civil union, de facto spouse)
  • A close relative (father, mother, brother, sister, cousin, etc.)

Your request must be filed in writing and must contain the following information, depending on the situation:

  • Marriage or civil union certificate or contract
  • Proof of residence at the same address or shared utility bill
  • Birth certificate or adoption judgement, document that establishes the family relationship with the deceased, description of the circumstances that make it possible to understand the emotional ties with the deceased.

The deceased person may have recorded in writing their refusal to grant this right of access. In such a case, we will not be able to provide access to the deceased's personal information.

Step 2

Send us your request

You must file your request for correction of personal information or access to confidential information by mail or fax. You can also file a request for access to an administrative document by telephone.

Send your request to:

Mélissa Plamondon
Person in Charge of Access to Documents and the Protection of Confidential Information

Telephone: 418 682-5171
Fax: 418 266-3395

Model letters

We have provided model letters for requests sent by mail or fax:

Processing times

We have 20 days from the date of receipt to reply to a request for access to personal information or administrative documents. This period may be extended by 10 days, if necessary. For requests concerning your health and social services information, the maximum time limit is 30 days.

Duty of assistance

If you submitted a request for access to information or for correction of information to us, you may ask for assistance in understanding our decision. Anyone who requests it can obtain simplified and accessible explanations of how the law and the access process work and are applied. However, please note that this duty of assistance does not oblige us to provide legal justification for restricting or refusing access.

See also

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