Appliances for ostomates
The Ostomy Appliances Program provides financial support for the purchase or replacement of ostomy supplies, such as ostomy bags (pouches). The financial assistance is paid out once per year, for persons with a permanent ostomy, and twice a year for persons with a temporary ostomy. The amount is determined according to the type of stoma: permanent or temporary.
Since October 1, 2018, persons having undergone a temporary colostomy, ileostomy or urostomy qualify for the program. And, for a permanent ostomy, the lump-sum amount paid out has also been increased.
Who is eligible?
To qualify for the program, you must meet the following 2 conditions:
- Be insured by the Québec Health Insurance Plan
- Have undergone a permanent or temporary colostomy, ileostomy or urostomy
For each ostomy, the program provides for an annual lump-sum payment of:
- $1,298 for a permanent ostomy
- $865 for a temporary ostomy
The amount granted is intended for the purchase of your supplies (bags and other products) and their replacement. You have to pay the overcost if the amount of your invoice exceeds the lump-sum amount granted under the program. If you have private insurance, check with your insurer to find out if it covers the difference.
Closure of your stoma or change in your physical condition
You must notify us without delay of the closure of your stoma or a change in your physical condition. You can do so in writing or over the phone.
Specific conditions for a temporary ostomy
Persons with a temporary ostomy (recent or not) have been eligible for the annual lump-sum payment only since October 1, 2018. You may qualify if you register and provide the required documents. As of April 1, 2019, this amount has been paid out in instalments indexed annually:
- Half of the lump-sum as soon as the application is admissible
- Every 6 months after the surgery
Procedure for obtaining the lump-sum payment
You must carry out the 3 following steps for each ostomy, as part of your 1st application for registration. If necessary, we may request other documents necessary for the assessment of your application.
- Complete and print the form Registration for the Ostomy Appliances Program
- Obtain a medical prescription (or have part 2 of the form completed)
- Mail the completed form and medical prescription to the following address:
Régie de l’assurance maladie du Québec
C. P. 6600, succ. Terminus
Québec (Québec) G1K 7T3
We recommend that you keep copies of the documents that you send us.
Information necessary on the medical prescription
The medical prescription must contain the following clearly legible information:
- Your first and last names
- Your date of birth or Health Insurance Number
- The date and type of surgery (colostomy, ileostomy or urostomy)
- Confirmation of the permanent or temporary character of the ostomy
- The first and last names, and the permit number of the physician or specialized nurse practitioner
- The date of the prescription
- The signature of the physician or specialized nurse practitioner
Receipt of the lump-sum payment
After registering with the program, you will automatically receive the lump-sum payment granted for the purchase and replacement of your appliances. We will mail the amount to the address that we have on file for you. For this reason, remember to notify us if you move.
The usual processing time is 50 days. We will contact you if your application is incomplete. In any case, you will not receive an acknowledgement of receipt. Please call us only if the processing time is exceeded.
Claim slip (carnet de réclamation)
The purchase and replacement of ostomy appliances are fully reimbursed under the program if you hold a valid claim slip (carnet de réclamation). To qualify, you must be registered with the program and send us your detailed invoices, along with proof of payment, within 12 months following the date of purchase.
In this regard, an agreement may be concluded on a voluntary basis so that we pay the actual cost of the appliances directly to the provider. You can discuss the matter with the provider of your choice and then contact us to conclude the agreement, if applicable. Signing this agreement will terminate the automatic payment of all lump-sum payments.
Contents of your detailed invoices
Any detailed invoice must contain the following information:
- The name, address and telephone number of the business where the appliance was purchased
- The date of purchase
- A description of the appliance and its price
- Your first and last names
Application for review
You can apply for a review of a RAMQ decision. To find out more, refer to the page Request a review of a decision.