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Important notice

COVID-19: Information about our services

Our services are available online and by telephone. In compliance with the new sanitary measures and to limit physical contact, our offices are no longer accessible. If you have any questions, please refer to the webpage Questions and answers about our services during the pandemic.

Appliances for ostomates

The Ostomy Appliances Program provides financial support for the purchase or replacement of ostomy supplies, such as ostomy bags (pouches). The financial assistance is paid out once per year, and the amount is determined according to the type of stoma: permanent or temporary.

Since October 1, 2018, persons having undergone a temporary colostomy, ileostomy or urostomy qualify for the program. And, for a permanent ostomy, the lump-sum amount paid out has also been increased.

Who is eligible?

To qualify for the program, you must meet the following 2 conditions:

  • Be insured by the Québec Health Insurance Plan
  • Have undergone a permanent or temporary colostomy, ileostomy or urostomy

Covered services

For each ostomy, the program provides for an annual lump-sum payment of:

  • $1,264 for a permanent ostomy
  • $842 for a temporary ostomy

The amount granted is intended for the purchase of your supplies (bags and other products) and their replacement. You have to pay the overcost if the amount of your invoice exceeds the lump-sum amount granted under the program. If you have private insurance, check with your insurer to find out if it covers the difference.

Closure of your stoma or change in your physical condition

You must notify us without delay of the closure of your stoma or a change in your physical condition. You can do so in writing, over the phone or in person.

Specific conditions for a temporary ostomy

Persons with a temporary ostomy (recent or not) have been eligible for the annual lump-sum payment only since October 1, 2018. You may qualify if you register and provide the required documents. As of April 1, 2019, this amount has been paid out in 2 instalments, indexed annually:

  • As soon as the application is admissible
  • 6 months after the surgery

Procedure for obtaining the lump-sum payment

You must carry out the 3 following steps for each ostomy, as part of your 1st application for registration. If necessary, we may request other documents necessary for the assessment of your application.

  1. Complete and print the form Registration for the Ostomy Appliances Program
  2. Obtain a medical prescription
  3. Mail the completed form and medical prescription to the following address:

    Régie de l'assurance maladie du Québec
    C. P. 6600, succ. Terminus
    Québec (Québec)  G1K 7T3

    We recommend that you keep copies of the documents that you send us.

Information necessary on the medical prescription

The medical prescription must contain the following clearly legible information:

  • Your first and last names
  • Your date of birth or Health Insurance Number
  • The date and type of surgery (colostomy, ileostomy or urostomy)
  • Confirmation of the permanent or temporary character of the ostomy
  • The first and last names, and the permit number of the physician
  • The date of the prescription
  • The physician’s signature

Receipt of the lump-sum payment

After registering with the program, you will automatically receive the lump-sum payment granted for the purchase and replacement of your appliances. We will mail the amount to the address that we have on file for you. For this reason, remember to notify us if you move.

Claim slip (carnet de réclamation)

The purchase and replacement of ostomy appliances are fully reimbursed under the program if you hold a valid claim slip (carnet de réclamation). To qualify, you must be registered with the program and send us your detailed invoices, along with proof of payment, within 12 months following the date of purchase.

In this regard, an agreement may be concluded on a voluntary basis so that we pay the actual cost of the appliances directly to the provider. You can discuss the matter with the provider of your choice and then contact us to conclude the agreement, if applicable. Signing this agreement will terminate the automatic payment of all lump-sum payments.

Contents of your detailed invoices

Any detailed invoice must contain the following information:

  • The name, address and telephone number of the business where the appliance was purchased
  • The date of purchase
  • A description of the appliance and its price
  • Your first and last names

Application for review

You can apply for a review of a RAMQ decision. To find out more, refer to the page Request a review of a decision.