Replace or correct a Health Insurance Card
Procedure for replacing a damaged card
Protection of your personal information
In order to offer you certain services, we need to collect, use, and sometimes disclose your personal information. To find out more about our privacy practices on our website, please refer to our Privacy policy webpage.
To file your application online, you must:
- be submitting the application for yourself or your children under age 18 who are living at your address (by logging into your clicSÉQUR account, you will be able to choose the child for whom you want to replace or correct the card)
- be aged 18 or over
- not be under tutorship or represented by another person
To file your application:
- You will need your clicSÉQUR user code and password or you will have to create an account
- You will be asked to provide additional personal information
If you are unable to provide the requested information or if a discrepancy is detected, you will be unable to continue the application online and will be prompted to call us.
Why authenticate yourself with clicSÉQUR?
Authentication tells us that you are indeed the person behind the request, and we then are able to securely send you a personalized form. This also makes it easier to enter it in your file when you return it to us.
By mail
Order a card replacement form, which you will receive in the mail. Upon returning it, you will have to pay a $25 fee, either by cheque, bank draft or money order.
Persons age 65 or over, and recipients a financial assistance program with claim slip (carnet de réclamation)
The replacement of a damaged card is always free for persons age 65 or over, and for recipients a financial assistance program with claim slip (carnet de réclamation).
The new card will include the same photo, signature and date of expiry as those on the card being replaced.
Change of address
It is important to make any changes of address before completing your application. You may do so online using the Service québécois de changement d’adresse.
Card delivery time
We will mail your new card within 2 weeks after we’ve received your complete application. This can take up to 3 weeks when we receive a high volume of applications. Until you receive your card, contact us if you need services that are covered under healthcare.
Identity theft
If you believe that you were a victim of identity theft after your Health Insurance Card was lost or stolen, contact us. To find out what steps you need to take, refer to the Vol d’identité page on the website of the Commission d’accès à l’information du Québec.