Replace or correct a Health Insurance Card Procedure for replacing a lost or stolen card Change of address It is important to make any changes of address before completing your application. You may do so online using the Service québécois de changement d’adresse. Online The replacement of a Health Insurance Card online costs $15, payable by credit card (Visa or Mastercard). The replacement of a damaged card is free for persons age 65 or over, and for recipients of a financial assistance program with claim slips (carnet de réclamation). Conditions Be aged 18 or overBe submitting the application for yourself or your children under age 18 who are living at your address (by logging into your account, you will be able to choose the child for whom you want to replace or correct the card)Not be under tutorship or represented by another personHave a Government Authentication Service account to validate your identity (if you do not have one, you can create it when you apply online) Fill my application online Protection of your personal information In order to offer you certain services, we need to collect, use, and sometimes disclose your personal information. To find out more about our privacy practices on our website, please refer to our Privacy policy webpage. Replace your Health Insurance Card online Textual transcription Has your Health Insurance Card been lost, stolen or damaged? No problem. You can replace it online. But first, make sure you have a Government Authentication Service account. And if you’ve moved recently, double check that you changed your address, so your card is delivered to the right place. Then, click on “Apply online”. Identify yourself using the Government Authentication Service. Once you’re logged in, enter the required information. Select the person who needs to replace their card and the reason for replacement. Finalize your transaction and voilà, your request is sent! By mail Order a card replacement form online, or call us to obtain it. You will receive the form in the mail. Upon returning it, you will have to pay a $25 fee, either by cheque, bank draft or money order. The replacement of a damaged card is free for persons age 65 or over, and for recipients of a financial assistance program with claim slips (carnet de réclamation). The new card will include the same photo, signature and date of expiry as those on the card being replaced. Card delivery time We will mail your new card within 2 weeks after we’ve received your complete application. This can take up to 3 weeks when we receive a high volume of applications. Until you receive your card, contact us if you need services that are covered under healthcare. Identity theft If you believe that you were a victim of identity theft after your Health Insurance Card was lost or stolen, contact us. To find out what steps you need to take, refer to the Fuite de renseignements personnels et vol d’identité page on the website of the Commission d’accès à l’information du Québec. See also Order a card replacement form Photo and signatureIdentity theft (French only)Pieces of IDRenew a Health Insurance Card
