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Important notice

COVID-19: Information about our services

Our services are available online and by telephone. In compliance with the new sanitary measures and to limit physical contact, our offices are no longer accessible. If you have any questions, please refer to the webpage Questions and answers about our services during the pandemic.

Pieces of ID

To register with the Health Insurance Plan or to renew your card, you have to present 2 identity documents (including one with a photo) at one of our service points or at our Québec or Montréal reception desk. The photo must enable us to clearly identify you.

Accepted identity documents

We only accept the valid or expired original of the following documents:

  • Québec Health Insurance Card or health insurance card from another Canadian province
  • Québec driver's licence or driver's licence from another Canadian province
  • Birth certificate or copy of an act of birth issued by a Canadian vital statistics office. For a birth in Québec, only the document issued by the Directeur de l'état civil as of 1994 is accepted
  • Passport
  • Certificate of Canadian Citizenship, or card with photo issued before February 1, 2012
  • Certificate of change of name issued by a Canadian vital statistics office
  • Certificate of change of designation of sex issued by a Canadian vital statistics office
  • Document issued by the Canadian or Québec immigration authorities

Identity checks

We may check your identity, for instance, when you:

  • register with the Health Insurance Plan
  • renew your Health Insurance Card
  • request a correction to your identity on your card: first name, last name, date of birth or sex
  • request the replacement of a damaged, lost or stolen card