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Important notice

COVID-19: Answers to your questions

Certain services are available by appointment only at our Montréal and Québec reception desks. No one without an appointment will be seen. For a list of the services offered by appointment, or if you have any questions, refer to the webpage Questions and answers about our services during the pandemic.

Obtain information on covered services

RAMQ pays for services covered by the Health Insurance Plan when rendered to insured persons. Health professionals participating in the plan cannot bill you for these services. As well, you cannot be billed for any costs related to covered services, also called "accessory costs".

However, you can be billed for certain other services: all services that are not covered and those offered by professionals who practise their profession outside the scope of the plan.

Covered services

Covered services are services that are medically required. They are paid by RAMQ and can be rendered at a number of different places (e.g. hospitals, CLSCs, medical clinics, pharmacies).

  • Medical procedures (e.g. surgery)
  • Anesthetics
  • Cortisone
  • Medical examinations
  • Eye drops
  • Diagnostic mammogram
  • Opening a file
  • Urine and glycemia tests
  • Vasectomy

Wrongfully billed fees (accessory costs)

Wrongfully billed fees are costs related to covered services for which the professionals are being paid by RAMQ. Since January 26, 2017, such costs can no longer be billed, by regulation.

One exception only remains: a professional can bill you for the transportation of samples. However, the amounts billed may not exceed the following amounts:

  • $15 for the transportation of a sample that includes blood
  • $5 for the transportation of any other sample (e.g. culture for a bacteriological examination)

You may be billed for these fees only once per sample collection session, even if there is more than one sample to be transported.

Professionals who participate in the public plan and those who do not

Some professionals practise their profession outside the scope of the plan. This determines how they are remunerated. For more information, consult the webpage Professionals offering covered services.

Non-covered services

You must pay for services that are not covered by the Health Insurance Plan. Services that are not tied to preventing, healing or curing illnesses or diseases are among such services. In addition, some services are not covered in a medical clinic whereas they are when rendered in a hospital.

  • Medical examination for employment or insurance
  • Charge for a missed appointment
  • Services rendered for cosmetic reasons

In medical clinics only:

  • Echography conducted by a physician other than a radiologist
  • Magnetic resonance imaging (MRI)
  • Services rendered by the following professionals: acupuncturist, audiologist, chiropractor, occupational therapist, physiotherapist and psychologist
  • Services offered by professionals not participating in the plan
  • Computerized axial tomography (CAT)

Verification of your invoice

Whenever a health professional requires payment, be sure to:

  • obtain a detailed invoice
  • fully understand it and ask questions, as needed
  • pay only for non-covered services

If you believe that you were wrongly charged, keep the invoice and proof of payment. Then, submit a request for reimbursement.

Fees billed by health facilities

RAMQ does not administer the fees billed by health facilities (e.g. hospitals, CLSCs, residential and long-term care centres, rehabilitation centres). The rules governing them are different. Claims or complaints concerning these fees must be sent to the service quality and complaint commissioner of the facility in question.

Exception: If you did not present your valid Health Insurance Card at the time of a consultation with a participating health professional and were therefore billed for a professional fee (salary), you may be eligible for a reimbursement.

Medical clinics' obligations: waiting rooms and invoices

Medical clinics and specialized medical centres have certain obligations to fulfil with respect to information displayed in their waiting rooms. They must also provide you with a detailed invoice for any payment required.

Display in the waiting room

  • Charges that can be billed to you
  • Cost of non-covered medical services rendered by the physician

Information on the detailed invoice

  • Fee charged you by the physician
  • Cost of each non-covered service that the physician rendered to you

Reporting wrongdoing

You can report wrongdoing, such as the following:

  • Fees illegally billed to insured persons
  • A breach of the laws and regulations by a healthcare professional or worker, or other service provider

Frequently asked questions

No. We do not reimburse fees billed by health facilities. To make a claim or file a complaint concerning a health facility, you will need to contact the service quality and complaint commissioner of the facility in question.

However, if the physician of a health facility bills you for his or her fees (his or her salary), complete the form Demande de remboursement (carte expirée ou non présentée) and mail it to us. It is the physician who must give you this form.

We are unable to dedicate sums to persons who have paid for non-covered services and therefore cannot reimburse you the costs associated with the service.

No. We do not cover the cost of transport by ambulance. For more information on the cost of ambulance transport as well as the government exceptional assistance measures, please consult the Ambulance Services page of the Québec.ca website.