RAMQ Panel

Persons who register for the panel have the opportunity to share their opinions on various issues related to all RAMQ services. In this way, they actively participate in improving these services and guiding their development.

Complete the registration form online. You will be asked to provide some information about yourself. You will then receive an email allowing you to confirm your registration. It is important to click on the link included in this email in order to complete the process.

• Be age 18 or older
• Use RAMQ services
• Have a valid email address
• Have Internet access

Consultations cover a wide range of topics related to the RAMQ’s mission and values. Here are a few examples:

• Your level of satisfaction with the services offered by RAMQ
• Your comments and suggestions regarding the development of certain services and assistance programs
• Your opinion about future RAMQ projects
• Your communication preferences
• Your perceptions of issues related to service improvement

At the start of a consultation, we target panelists to whom we send an invitation by email. Simply follow the instructions in this email to participate in the consultation.

The frequency of consultations may vary. It depends in part on the information submitted during your registration, which determines your eligibility for consultations.

We invite panelists to participate in one consultation per month on average. For each project, we randomly select a sample of participants who meet criteria related to the study’s needs. Therefore, even if your profile matches the requirements for a current consultation, you may not receive an invitation to participate.

The duration of a consultation varies depending on its format and objectives. Surveys, for example, may differ in length depending on the topic covered. Focus groups, co-creation workshops, individual interviews, and digital interface tests generally last between 30 minutes and 2 hours.

The estimated time for each consultation is always indicated in the email invitation.

No, your participation in each consultation is voluntary. It is based on your desire to share your opinion and comments on the subject under discussion.

You may participate in one consultation and not participate in the next, depending on your interests and availability.

The deadline for participating in an online survey varies from one questionnaire to another. It is always indicated in the email invitation.

For focus groups, co-creation workshops, individual interviews, or digital interface testing, you will receive an email containing a link to express your interest and indicate your availability.

You can remain part of the panel for as long as you wish, as long as it is active. You can end your participation at any time by using the unsubscribe link provided in each email.

However, we may deactivate your profile if you do not participate in any consultations for a period of 12 consecutive months and do not reply to our reminders.

To cancel your participation in the RAMQ panel, click on the unsubscribe link in each email. Then follow the instructions on the screen to complete the process. Your participation in the panel will then be cancelled immediately.

You can also send a request by email to experienceclient@ramq.gouv.qc.ca.

No, participation in consultations is not remunerated. You are free to participate or not.

Depending on your email settings and provider, some emails sent by automated systems may be directed straight to your spam folder.

Check your spam folder. If necessary, authorize the sender consultation@panel.ramq.gouv.qc.ca or mark one of the emails in the folder as “not spam”.

If you have checked your spam folder and cannot find the confirmation email, please write to experienceclient@ramq.gouv.qc.ca.

Your answers are automatically sent to RAMQ once you have completed the questionnaire.

However, if you have not finished answering the questions and would like to do so, click on the link in the invitation email again. You will then have access to the remaining questions. If you have completed the questionnaire, a message will indicate that the link has already been used.

First, please wait a few moments for the page to load. This may take a few minutes, depending on your Internet connection speed. If the page has not finished loading after a few minutes, please refresh the page.

You can also close the window and click on the survey link again. In most cases, this will take you back to the page you were on and it should load correctly.

If you are still experiencing problems, you can try accessing the questionnaire from another browser (Chrome, Safari, Firefox, Edge, etc.).

Please note that using the back button on your web browser may cause the questionnaire to stop. Instead, use the navigation buttons provided for this purpose below the questions.

Only authorized persons who need your personal information to perform their duties within the RAMQ panel have access to it. These include employees of the Bureau de l’expérience client (client experience office) at RAMQ, who are responsible for managing the panel.

We will retain your personal information, panelist profile, and consultation answers for as long as you continue to participate in consultations.

If you choose to cancel your participation or if your profile is deactivate by RAMQ, your first name and email address will be deleted from its systems. RAMQ will retain the responses provided during consultations for as long as it is necessary, but without it being possible to identify you.

The information you provide is confidential. To find out more, refer to the Conditions of participation webpage.

You may contact the RAMQ panel team at experienceclient@ramq.gouv.qc.ca.