Important notice

Temporary measure to renew the Health Insurance Card

To renew your Health Insurance Card, you must mail your completed and signed renewal form to us, without going through the Société de l’assurance automobile du Québec service outlets. In most cases, you do not need to provide a photo: we will use the one on file.To find out more, read the news release.

Gouvernement du Québec
Régie de l’assurance maladie

Report an absence from Québec or register for health insurance by telephone

In certain situations, you must call us to report an absence from Québec, to register for health insurance or to re-register after a prolonged absence. If this is your case, call the number that corresponds to your situation.

This page contains contact information to:

I want to report an absence from Québec

Have you checked the procedure that corresponds to your situation? If you need to call us, use one of the following numbers depending on your situation.

I am leaving Québec for a country that HAS SIGNED a social security agreement

Québec area: 418 780-3984
Throughout Québec: 1 833 203-5523

I am leaving Québec for a country that HAS NOT signed a social security agreement or for another Canadian province

Québec area: 418 781-0836
Throughout Québec: 1 833 203-5526

I want to register for health insurance or re-register after a prolonged absence (return to Québec)

Online

In most situations, you must register or re-register online. Re-registering for health insurance will allow you to obtain a new Health Insurance Card if you are returning to Québec after a prolonged absence.

By telephone (exceptional situations)

I am from a country that HAS SIGNED a social security agreement

Québec area: 418 780-3984
Throughout Québec: 1 833 203-5523

I am from a country that HAS NOT signed a social security agreement and I want to register or re-register for health insurance

Québec area: 418 781-2520
Throughout Québec: 1 833 203-5524
Outside Québec : 514 687-4571
Registration for Ukrainians: 1 855 232-7267

The following 11 countries have signed a social security agreement with Québec: Belgium, Denmark, Finland, France, Greece, Luxembourg, Norway, Portugal, Romania, Serbia and Sweden.

  • You want to register your child, where you and the other parent are ineligible for health insurance
  • You are a refugee claimant or permanent residence applicant
  • You hold an Indian status recognized by Indigenous Services Canada (born outside Canada)
  • You are the head of a liturgical office
  • You hold a transitional permit for applicants for permanent residence
  • You have received a Québec research fellowship (post-doctorate) or are a merit scholarship recipient from the Ministère de l’Enseignement supérieur
  • You are part of the training and employment program of the Office franco-québécois pour la jeunesse (OFQJ)

I want to extend my stay in Québec (studies or work)

Online

In most situations, you must re-register online to inform us that you are extending your stay in Québec.

By telephone (exceptional situations)

I am from a country that HAS SIGNED a social security agreement

Québec area: 418 780-3984
Throughout Québec: 1 833 203-5523

I am from a country that HAS NOT signed a social security agreement

Québec area: 418 780-1534
Throughout Québec: 1 833 203-5525
Outside Québec: 514 798-0736

  • You hold an Indian status recognized by Indigenous Services Canada (born outside Canada)
  • You are the head of a liturgical office
  • You have received a Québec research fellowship (post-doctorate) or are a merit scholarship recipient from the Ministère de l’Enseignement supérieur
  • You are part of the training and employment program of the Office franco-québécois pour la jeunesse (OFQJ)

Information about the telephone appointment

Appointment slot availability

New appointment slots are made available at 8:30 each morning, from Monday to Friday. We invite you to come back tomorrow if all appointments have been booked. If all dates are greyed out, click on the arrow to check next month availability of next month.

  • One appointment only: one appointment is required per person and for members of the same family.
  • Time zone: the appointment time is given in Eastern Standard Time (UTC minus 5 hours), the time used in Québec. If you live in another time zone, please be sure to calculate the time difference.
  • Telephone number abroad: enter the country code and city or area code, followed by your telephone number.
  • Email address: we need your email address to send your appointment confirmation, which will include a link to modify your appointment if necessary and information on the documents to be provided.
  • Application already submitted: if you already have mailed in your registration documents, no appointment is required.
  • Cancellation: you must cancel your appointment if you are unable to attend or if your situation is settled. This will free up that space for other persons. Cancellation must be made at least 24 hours in advance.