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Important notice

COVID-19: Answers to your questions

Certain services are available by appointment only at our Montréal and Québec reception desks. No one without an appointment will be seen. For a list of the services offered by appointment, or if you have any questions, refer to the webpage Questions and answers about our services during the pandemic.

Security and privacy policy

We hold and maintain a large quantity of information on insured persons, health professionals and other health service providers. As a public agency, we are subject to the Act respecting access to documents held by public bodies and the protection of personal information. In addition, the Health Insurance Act contains more restrictive privacy provisions, in that it specifies what disclosure of information is permitted.

Security infrastructure

We have implemented a security infrastructure to protect our information assets and made technological choices, opting for the SSL (Secure Socket Layer) security protocol to safeguard the confidentiality and integrity of data exchanges between your device and the RAMQ servers. This protocol, with its 256-bit encryption capacity, renders transmitted information illegible. In addition, an electronic certificate guarantees that you are indeed communicating with a computer at RAMQ.

Cookies

Our website uses cookies, i.e. small files placed on your hard drive when you visit a website. They only serve to facilitate navigation, and do not gather any personal information. At any time, you can configure your browser to disable them. Doing so, however, may prevent you from accessing certain features of the website.

Automatic exchange of information

Whenever you access our website, information is exchanged automatically between your device and our server. The following information is exchanged:

  • the Internet domain name (e.g. "xyzcompany.com" if you use a personal Internet access account or "university.edu" if your access is through a university)
  • IP address with which you access our website (i.e. a number assigned automatically to your device by your Internet service provider)
  • types of equipment and configuration used to access our website: browser (e.g. Internet Explorer or Google Chrome) and operating system (e.g. Microsoft or iOS), etc.
  • date and time on which you access our website
  • pages you visit
  • if you came to our site via another site, the address of that site

This exchange of information is necessary to ensure that our server sends you files compatible with your computer equipment. We also gather this information for statistical purposes, for instance, to tally the number of visitors, most visited webpages, technologies and equipment used, general user location and reference sites.

Minimum required configuration

Your browser must be configured to be compatible with the 256-bit SSL security protocol, which ensures the confidentiality of the personal information you transmit.

For an optimal navigating experience, we suggest that you use recent software configurations (including the latest available updates) for your devices.

Links to other websites

Our website contains links to other government websites and a few private organizations’ websites. When you leave our website, the information exchanged is no longer subject to our privacy policy; instead, it falls under the jurisdiction of the new site you visit.

Means of communication

We have made available various ways for you to communicate with us securely: a telephone answering service, online services and secure emails sent from our website. Please note that we are unable to respond via unsecured email to requests involving the disclosure of personal information or any question concerning your personal file.

Use of our online services

When you use our online services, we need to check your identity to:

  • access your file and process your request
  • guarantee the privacy of your information

This is why, in certain cases, we will temporarily redirect you to clicSÉQUR, the Québec government authentication service.

Collection of information when using an online service or sending a secure email

If you use an online service or send a secure email, you must provide certain information so that we can identify you and process your request. Otherwise, we may deny it.

Please remember that you can access your personal information and correct it, if applicable. For further information, refer to the webpage How to file an access to information request.

Recommended good practices

Even if we use leading-edge technology to protect personal information, we cannot assume responsibilities that you must fulfill yourself. Here is some advice in this regard.

Firewall

We recommend that you install a firewall on your device to protect against malicious individuals gaining remote access and obtaining confidential information without your knowledge.

Antivirus

We recommend that you install antivirus software on your device to protect against the many viruses and malware circulating on the Internet. You should also install the updates provided regularly by the software supplier.

Other advice

  • Do not open email from dubious sources.
  • Install the security patches provided by the manufacturer, whether for your devices or the software they contain.
  • Never leave your device unattended; install a password-protected screen saver to prevent anyone from using your device in your absence.

Intellectual property

We hold the exclusive rights to the intellectual property pertaining to the information on our website.

For questions about the use of our brands and copyrights, refer to the webpage Use of RAMQ brands and copyrights.