Questions and answers about our services during the pandemic
Office opening hours and access to our services
Due to the new sanitary measures in effect on January 9, our Québec and Montréal reception desks are not available in-person. These measures are aimed at ensuring your safety. Deposit boxes for your documents are available on the premises.
For a 1st registration for health insurance or if you wish to re-register after returning to Québec, we could exceptionally book you an appointment at our offices, if warranted.
You can access our services online or by telephone.
COVID-19: information and screening
If you need to go to a COVID-19 screening clinic, call 1 877 644-4545 first. If your condition warrants it, you will be referred to a screening clinic where you will receive the test, whether or not you have a Health Insurance Card. For all other questions about COVID-19, go to the Québec.ca website.
COVID-19 screening tests are covered for all persons present in Québec, whether or not they are eligible for the Québec Health Insurance Plan. Only tests carried out in Québec are covered.
Health care (professional and hospital services) related to COVID 19
Health care received in Québec is covered for the following persons:
- Those eligible for the Québec Health Insurance Plan, even if their Health Insurance Card is expired
- Those not eligible for the Québec Health Insurance Plan and without any coverage provided by their country of origin, a federal government program or a private insurance contract
Health care received outside Québec is covered for persons eligible for the Québec Health Insurance Plan, in accordance with the usual plan requirements. For more information, go to the webpage Know which services are covered outside Québec.
Health care (professional and hospital services) other than for COVID 19
Only those persons eligible for the Québec Health Insurance Plan are covered, in accordance with the usual plan requirements, even if their Health Insurance Card is expired. For more information, go to the webpage Obtain information on covered services.
For information on COVID-19, go to the Québec.ca website.
If you are worried about COVID-19 or have symptoms such as cough or fever, you can call your regional telephone number:
- Québec: 418 644-4545
- Montréal: 514 644-4545
- Montérégie: 450 644-4545
- Outaouais: 819 644-4545
- Elsewhere in Québec: 1 877 644-4545 (toll free)
Health Insurance Card: Renewal or replacement
Your Health Insurance Card remains valid until the last day of the month indicated on it. For example, if the expiry date on your card is 2020 06, it is valid until June 30, 2020.
If you have received a renewal notice, complete, sign and mail it to:
Régie de l’assurance maladie du Québec
C. P. 16 000
Québec (Québec) G1K 9A2
Temporarily, no photo is required. Thank you for not going to the SAAQ or at a CLSC for any RAMQ-related services.
Expired Health Insurance Card
If you need prescription drugs but your card is expired, call our client relations centre.
Registration for health insurance: Obtaining a card and the waiting period pending eligibility
If you are newly settled in Québec and want to register with the Québec Health Insurance Plan, you have to call us to obtain the necessary form. Depending on your situation, we will tell you what you need to do to complete your registration.
If you have received your registration form, complete, sign and mail your form and supporting documents to the following address:
Régie de l’assurance maladie du Québec
C. P. 6600, succ. Terminus
Québec (Québec) G1K 7T3
For the time being, no photo is required.
If you need to go to a COVID-19 screening clinic, you have to call 1 877 644-4545 first. If your condition warrants it, you will be referred to a screening clinic. The test will be administered at no cost to you, along with any other care necessary to treat the disease, whether or not you have a Health Insurance Card. However, non COVID-19 related care will be covered only after your waiting period pending eligibility, in keeping with the usual rules.
Persons outside Québec: Health insurance coverage
The terms and conditions of the social security agreements continue to apply. Directly contact the health facility providing you with health care in your host country for more information. If you return to Québec, you will be covered by the Québec Health Insurance Plan upon your arrival.
Foreign workers and students in Québec: Health insurance coverage
Given the current exceptional circumstances, RAMQ will maintain your health insurance coverage, as well as that of the persons accompanying you, as the case may be.
If the permit authorizing you to be in Canada temporarily expires soon, contact Immigration, Refugees and Citizenship Canada to find out about renewing your right of residence in Canada.
If you have applied to have your work permit renewed and have an acknowledgment confirming that you did so before the expiry of the previous permit (meaning you have a legal status), you can renew your registration with RAMQ. Please call us to obtain the required form.
Call us also, if due to the COVID-19 pandemic, you have obtained a new open work permit instead of an employer-specific permit.
If you are enroled in a Québec educational institution, download the registration form from our website. Complete, print and sign it, attach the requested documents, and mail it to the address indicated on the form. You don’t have to come to one of our offices: the whole process takes place by mail.
If you are accompanied by family members, you will have to call us to obtain the necessary forms.
Registration with the Public Prescription Drug Insurance Plan
Before you consider registering with the Public Prescription Drug Insurance Plan, check whether you still have access to your employer’s employee benefit plan. We invite you to contact your employer or insurer as they alone can provide information on your situation. It is important to note that whether or not an employee benefit plan is maintained during a temporary lay-off depends on the applicable insurance contract.
If you still have access to your employer’s employee benefit plan, you cannot register with the public plan. In this situation, you may have to pay in full the cost of the premium.
If you no longer have access to your employer’s employee benefit plan and you do not have access to another private plan (e.g. through your professional order or association or through your spouse), you then have to register with the Public Prescription Drug Insurance Plan.
If you no longer have access to a private prescription drug insurance plan, you have to register with the public plan, using our online prescription drug insurance registration service or by calling our client relations centre.