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Important notice

COVID-19: Information in effect as of January 8, 2021

Our services are available online and by telephone. In compliance with the new sanitary measures and to limit physical contact, our offices are no longer accessible. If you have any questions, please refer to the webpage Questions and answers about our services during the pandemic.

Questions and answers about our services during the pandemic

Office opening hours and access to our services

Due to the new sanitary measures in effect on January 9, our Québec and Montréal reception desks are not available in-person. These measures are aimed at ensuring your safety. Deposit boxes for your documents are available on the premises.

For a 1st registration for health insurance or if you wish to re-register after returning to Québec, we could exceptionally book you an appointment at our offices, if warranted.

You can access our services online or by telephone.

COVID-19: information and screening

If you need to go to a COVID-19 screening clinic, call 1 877 644-4545 first. If your condition warrants it, you will be referred to a screening clinic where you will receive the test, whether or not you have a Health Insurance Card. For all other questions about COVID-19, go to the Québec.ca website.

COVID-19 screening tests are covered for all persons on Québec territory, whether or not they have a Health Insurance Card.

For other costs, refer to the following table. Please note that services not related to COVID-19 are covered only for those persons insured by the Québec Health Insurance Plan.

Health Care Coverage by category of person on December 30, 2020
Category of person Screening test COVID-19-related health care (professional and hospital services) Non COVID-19-related health care (professional and hospital services)
Person holding an expired card Covered Covered (Rule relaxed – Expired card accepted) Covered subject to the usual Plan conditions, expired card accepted
Person repatriated by the Canadian government in the wake of the pandemic Covered Covered Covered subject to the usual Plan conditions, and no waiting period pending eligibility
Person temporarily outside Québec who will be absent 183 days or more Covered Covered Covered subject to the usual Plan conditions
Homeless person Covered Covered Covered subject to the usual Plan conditions
Person temporarily outside Québec, currently in Canada Non applicable Covered subject to the usual legal and regulatory framework Covered subject to the usual legal and regulatory framework
Person temporarily outside Québec, currently outside Canada Non applicable Covered subject to the usual legal and regulatory framework Covered subject to the usual legal and regulatory framework
Person holding refugee status Covered Covered Covered subject to the usual Plan conditions (with no waiting period pending eligibility)
Newly arrived person (person newly settled in Québec on a permanent basis) Covered

Covered

By virtue of circular 2014-030 (01.01.10.03) of the MSSS – services necessary for infectious health problems affecting public health – these services are covered during the waiting period pending eligibility

Covered subject to the usual Plan conditions (with waiting period pending eligibility)

Foreign worker or student from a country that signed a social security agreement with Québec (person newly arrived in Québec, here temporarily to work or study, holding a valid entry permit)

The countries party to the agreement are Belgium, Denmark, Finland, France, Greece, Luxembourg, Norway, Portugal, Romania and Sweden.

Covered Covered (with no waiting period pending eligibility) Covered subject to the usual Plan conditions (with no waiting period pending eligibility)
Foreign worker (person newly arrived in Québec, here temporarily to work, holding a valid entry permit) Covered

Covered

By virtue of circular 2014-030 (01.01.10.03) of the MSSS – services necessary for infectious health problems affecting public health – these services are covered during the waiting period pending eligibility

Covered subject to the usual Plan conditions (with waiting period pending eligibility)
Foreign worker or student (person in Québec temporarily to work or study, holding an expired entry permit Covered Covered if no coverage provided by the person’s country of origin, a federal program or an insurance contract Not covered
Asylum seeker/Refugee claimant (including those who cross irregularly the Canada-US border) Covered Covered by the IFHP Covered by the IFHP
Person without a status or without papers Covered Covered if no coverage provided by the person’s country of origin, a federal program or a private insurance contract Not covered
Traveler, tourist and all other categories of persons not eligible for a Health Insurance Card (includes those students not coming from a country that signed a social security agreement with Québec) Covered Covered if no coverage provided by the person’s country of origin, a federal program or a private insurance contract Not covered

For information on COVID-19, go to the Québec.ca website.

If you are worried about COVID-19 or have symptoms such as cough or fever, you can call your regional telephone number:

  • Québec: 418 644-4545
  • Montréal: 514 644-4545
  • Montérégie: 450 644-4545
  • Outaouais: 819 644-4545
  • Elsewhere in Québec: 1 877 644-4545 (toll free)

Health Insurance Card: Renewal or replacement

Your Health Insurance Card remains valid until the last day of the month indicated on it. For example, if the expiry date on your card is 2020 06, it is valid until June 30, 2020.

If you have received a renewal notice, complete, sign and mail it to:

Régie de l’assurance maladie du Québec
C. P. 16 000
Québec (Québec) G1K 9A2

Temporarily, no photo is required. Thank you for not going to the SAAQ or at a CLSC for any RAMQ-related services.

For a lost, damaged or stolen card, use our online card replacement service or call our client relations centre.

Expired Health Insurance Card

Exceptionally, an expired card will be accepted if you need urgent health care, whether the care is related or not to COVID-19. We still invite you to order your card renewal form or call our client relations centre.

If you need prescription drugs but your card is expired, call our client relations centre.

Registration for health insurance: Obtaining a card and the waiting period pending eligibility

If you are newly settled in Québec and want to register with the Québec Health Insurance Plan, you have to call us to obtain the necessary form. Depending on your situation, we will tell you what you need to do to complete your registration.

If you have received your registration form, complete, sign and mail your form and supporting documents to the following address:

Régie de l’assurance maladie du Québec
C. P. 6600, succ. Terminus 
Québec (Québec)  G1K 7T3

For the time being, no photo is required.

If you need to go to a COVID-19 screening clinic, you have to call 1 877 644-4545 first. If your condition warrants it, you will be referred to a screening clinic. The test will be administered at no cost to you, along with any other care necessary to treat the disease, whether or not you have a Health Insurance Card. However, non COVID-19 related care will be covered only after your waiting period pending eligibility, in keeping with the usual rules.

Persons outside Québec: Health insurance coverage

The terms and conditions of the social security agreements continue to apply. Directly contact the health facility providing you with health care in your host country for more information. If you return to Québec, you will be covered by the Québec Health Insurance Plan upon your arrival.

Foreign workers and students in Québec: Health insurance coverage

Given the current exceptional circumstances, RAMQ will maintain your health insurance coverage, as well as that of the persons accompanying you, as the case may be.

If the permit authorizing you to be in Canada temporarily expires soon, contact Immigration, Refugees and Citizenship Canada to find out about renewing your right of residence in Canada.

If you have applied to have your work permit renewed and have an acknowledgment confirming that you did so before the expiry of the previous permit (meaning you have a legal status), you can renew your registration with RAMQ. Please call us to obtain the required form.

Call us also, if due to the COVID-19 pandemic, you have obtained a new open work permit instead of an employer-specific permit.

If you are enroled in a Québec educational institution, download the registration form from our website. Complete, print and sign it, attach the requested documents, and mail it to the address indicated on the form. You don’t have to come to one of our offices: the whole process takes place by mail.

If you are accompanied by family members, you will have to call us to obtain the necessary forms.

Registration with the Public Prescription Drug Insurance Plan

Before you consider registering with the Public Prescription Drug Insurance Plan, check whether you still have access to your employer’s employee benefit plan. We invite you to contact your employer or insurer as they alone can provide information on your situation. It is important to note that whether or not an employee benefit plan is maintained during a temporary lay-off depends on the applicable insurance contract.

If you still have access to your employer’s employee benefit plan, you cannot register with the public plan. In this situation, you may have to pay in full the cost of the premium.

If you no longer have access to your employer’s employee benefit plan and you do not have access to another private plan (e.g. through your professional order or association or through your spouse), you then have to register with the Public Prescription Drug Insurance Plan.

If you no longer have access to a private prescription drug insurance plan, you have to register with the public plan, using our online prescription drug insurance registration service or by calling our client relations centre.