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Important notice

COVID-19: Information in effect as of January 8, 2021

Our services are available online and by telephone. In compliance with the new sanitary measures and to limit physical contact, our offices are no longer accessible. If you have any questions, please refer to the webpage Questions and answers about our services during the pandemic.

Protection of health information at RAMQ

The protection of personal information is a priority at RAMQ. We disclose no personal information to anyone whatsoever, including private companies, that would allow for the identification of an individual or group of individuals.

RAMQ acts in compliance with the Health Insurance Act, which contains an information protection framework even more restrictive than that of the Access to Information Act. Only the information in line with the law and ensuring the protection of personal and confidential information may be disclosed.

Statistics may be released, but these pertain essentially to requests for traffic volume. The names, addresses and contact information are never released along with health information. The disclosures are always in compliance with pre-established rules and in accordance with the legal framework in effect.

Although housed at RAMQ, the medical information is the property of the Ministère de la Santé et des Services sociaux (MSSS) and, in certain cases, facilities of the health and social services network. Regardless of whether the information belongs to RAMQ, the MSSS or health facilities, it is all very well protected and may not be disclosed to any applicant not authorized under the laws in effect.