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Important notice

COVID-19: Information in effect as of January 8, 2021

Our services are available online and by telephone. In compliance with the new sanitary measures and to limit physical contact, our offices are no longer accessible. If you have any questions, please refer to the webpage Questions and answers about our services during the pandemic.

Renew your card with proof of presence

Proof of your presence in Québec may be requested when you renew your Health Insurance Card. If so, your renewal notice will mention it. This will add one more step to the regular card renewal process. You will be asked to attach proofs of your presence in Québec to your completed renewal notice.

What your proofs of presence must show

Your proofs of presence must show that you were not absent from Québec 183 days or more in the 12 months following the date specified on the Renewal Notice form that you will receive when it’s time to renew your Health Insurance Card. You will have to list on this form the name of each proof and the period it covers (start and end dates). Contact us if you are unable to show that you have been present in Québec.

Accepted proofs of presence

You will have to provide a photocopy of your proofs of presence. To be admissible, the documents must specify the following:

  • Your name
  • The purpose of your presence in Québec (activity or occupation)
  • The period of your presence (start and end)

Select a category to find out which documents are accepted and what information they must contain.

Documents acceptedRequired information
Letter from your employer
  • Your first and last names
  • The location of work
  • The period of employment
  • The employer’s signature
  • The date of signing
  • The first and last names, and telephone number of the person signing the letter
  • The name of the company
Work contract
  • The signature of the parties to the contract
  • The date of signing
  • The first and last names, as well as the telephone number and address of the company representative
  • The duration of the contract and the location of work
Paycheque stub
  • Your first and last names
  • The name and address of your employer
  • The pay period
  • The location of work
Employment Insurance (EI) record of employment
  • Your first and last names
  • The period of employment
  • The name and address of the employer
Attestation from a local employment centre confirming that you participated in a job reintegration program
  • Your first and last names
  • The period of participation in the reintegration program
  • The employment reintegration period
  • The name, signature and telephone number of the representative of the local employment centre
  • The address of the local employment centre
  • The date and location of issuance of the attestation
Documents acceptedRequired information
Letter from an officer of a secondary-, college- or university level educational institution
  • The student’s first and last names
  • The first and last names, and signature of the institution representative
  • The name, address and telephone number of the institution
Academic transcript or report card
  • The student’s first and last names
  • The period of enrolment (start and end dates)
  • The name, address and telephone number of the educational institution

You may blot out the transactions amounts appearing on the statements that you provide us. Please note that online transactions do not show that you have been present in Québec.

Documents acceptedRequired information
Personal bank statement
  • Your first and last names (as the account holder)
  • The name, address and telephone number of the financial institution
  • The date and location of each transaction, and the administrative code
Personal credit card statement
  • Your first and last names (as the account holder)
  • The name, address and telephone number of the credit card company
  • The date and location of each transaction
Credit file statement from a Canadian credit rating agency
  • Your first and last names (as the applicant)
  • Information showing economic activity in Québec

N.B.: The credit rating agency must have its headquarters or home office in Canada.

Documents acceptedRequired information
Cell phone bill
  • Your name (as the subscriber)
  • The date of the services
  • The call reception and transmission locations
Documents acceptedRequired information
Letter from an agency mandated by the Ministère de l’Immigration, de la Diversité et de l’Inclusion, confirming the period during which you have been present in Québec
  • Your first and last names (as the recipient of the letter)
  • Attestation specifying the period of your presence in Québec
  • The name and address of the organization
  • The signature of the organization representative
Letter confirming your participation in an integration or francization program in Québec
  • Your first and last names
  • The training period
  • The name of the organization, community organization or government department in charge of the program
  • The title, and first and last names of the representative
  • The representative’s signature
  • The date of signing

N.B.: Your participation must have taken place after you became eligible for the Health Insurance Plan.

Document (other than a letter) confirming your participation in an integration or francization program in Québec
  • Your first and last names
  • The training period or, in the case of a transcript, the evaluation date
  • The name of the organization, community organization or government department in charge of the program

N.B.: Your participation must have taken place after you became eligible for the Health Insurance Plan.

Documents acceptedRequired information
Probation document from a probation officer, issued by the competent authority
  • Your first and last names
  • Period during which you were on probation or serving a sentence
Letter from a probation officer
  • Your first and last names
  • Period during which you were on probation or serving a sentence
  • Probation officer’s signature

N.B.: The document must be issued by a competent authority.

Documents not accepted

  • Document confirming that you receive social assistance
  • Residential lease
  • Utility bill (e.g. electricity, cable, municipal taxes)
  • Notice of assessment or revenue statement