The Régie is always mindful of the protection of personal information and has made it an organization-wide commitment.
This policy is aimed at informing you about the measures we have implemented to safeguard the personal information that you provide when browsing our website.
Specifically, the Policy applies to the Régie’s website and interactions between users and the Régie via the website. It takes into account your concerns and the necessary restrictions needed to safeguard your privacy, for instance, by complying with the provisions of the Québec Health Insurance Act and those of the Act respecting access to documents held by public bodies and the protection of personal information.
Information transmitted automatically
When you access the Régie’s website, information is exchanged automatically between the Régie's server and your computer. The following information is exchanged:
- the Internet domain name (e.g. "xyzcompany.com" if you use a private Internet access account or "university.edu" if your access is through a university) and the IP address assigned automatically to your computer by your Internet service provider whenever you navigate on the Internet;
- the type of browser and the operating system used
- the date and time of access to our site
- the pages visited, and
- if you came to our site via another site, the address of that site
This exchange of information is necessary to ensure that the server sends you a file compatible with your computer equipment. The Régie also uses information for statistical purposes, such as tallying the number of visitors to our site and keeping track of the pages most frequently visited.
Links to other websites
Communications with the Régie
The Régie has implemented various means of secure communication, for instance, a telephone answering service, as well as secure online and email services via its website. Please note that we are unable to respond by means of non-secure emails to requests requiring the disclosure of personal information or requests concerning your personal file.
Information gathered from online services or secure emails and use of this information
When you use these services, you must provide the Régie with information so that we can identify you, process your request, comply with the legislation in effect and manage certain programs. Failure to provide the needed information may result in the rejection or refusal of your request. Please remember that you are entitled to access or correct the personal information concerning you that is held by the Régie. For further information in this regard, go to the Access to information page.
The Régie holds the exclusive intellectual property rights to the information appearing on our website.
For questions concerning use of the Régie brands and copyrights, go to the Use of RAMQ brands and copyrights page.
For questions regarding website security, go to the Security page.