Help
You can download documents in PDF format, which are represented by the
icon. These consist mainly of publications and forms. All texts and tables dealing with statistics in St@tRAMQ are also provided in PDF format.
Adobe Reader is required for displaying and printing out these documents. If you don't already have this software, you must download it and install it on your computer.
Get Adobe Reader free of charge.
Static PDF
A static PDF document can be displayed and printed out.
Dynamic PDF
A dynamic PDF document can be displayed, completed on screen and printed out.
Printing
You can print out a page quickly using the Print This Page button, located on all pages of the site. The content of the printed page differs from what appears on screen, because the visual and navigation elements have been eliminated.
If a page does not print out fully, you must set the left and right margins to zero using the File – Page Setup... menu.
Readability
The Change Text Size button allows you to enlarge the print. This button is located on all pages of the site .
Search Engine
If you are unable to find what you are looking for, you can do a search by entering a few words in the search box appearing on all pages.
- With this method you will obtain only the pages that contain all the words entered.
- If necessary you can use quotation marks to indicate terms accompanying them (e.g. "medical services").
- You don't have to take into account punctuation or case (capital or small letters) in your search.
- You can exclude a word from the search results by placing a "minus" ( - ) sign in front of it. For example, if you enter -medical services, the pages displayed will contain occurrences of the word "services" that are not preceded by the word "medical."
Contact Us
To obtain contact information for our Québec and Montréal offices
Refer to the page http://www.ramq.gouv.qc.ca/en/courrier/index.shtml.
To report a technical problem
Contact the webmaster by secure e-mail.
For any other matter
Use the various secure e-mail forms available by subject throughout the site or contact the web content manager by secure e-mail.
Site Structure and Navigation
You can go back to the home page at any time by clicking the logo of the Régie de l'assurance maladie du Québec, located in the upper-left corner of each page.
Buttons on the blue navigation bar enable you to access certain content.
- Home
- Site Map
- Contact Us
- Québec Portal
- Forms
- Publications
- Help
- FAQ
- Texts in English, except in "Services for the Public – Prescription Drug Insurance – Information for... Employers, Pharmacists, Group Insurance Policyholders, Insurers and Plan Administrators," which contain French texts only.
Level 1
The site consists of four main sections.
- Services for the Public
- Services for Health Professionals
- The Régie
- Studies and Statistics
Clicking on the above links takes you to the home page of the corresponding section.
Level 2
Each main section has a submenu for navigation.
Level 3
The links in the level-2 submenu lead to the subsections.
Level 4
Each subsection has its own navigation menu.
Bottom of pages
Links at page bottoms lead to the topics most often consulted:
- Official documents
- Health Insurance
- Prescription Drug Insurance
- Change of Address
- Statement of Services for the Public
- What Do You Think of Our Site?
- Help
- Contact Us
Links in page footers lead to the following content:
- Privacy Policy
- Québec Government Programs and Services
- Language policy
- Québec Portal (Québec logo)
- The Québec government's Terms of Protection of Intellectual Property Rights
Minimum required configuration
Your browser must be configured so as to be compatible with the 128-bit SSL security protocol, which ensures the confidentiality of the personal information you transmit.
For an optimal navigating experience, we suggest the following browsers:
- Microsoft Internet Explorer 7 or more recent versions (PC);
- Firefox 3.0 (PC and Macintosh).
Please note:
- the graphic layout may vary depending on the browser used;
- using a browser from a generation prior to those suggested may alter the operation of some website applications.
Downloading St@tRAMQ Files
Here are the possible causes of problems you could experience when downloading a PDF statistics document (text or table) found using the search tool for statistical information (STSI) in St@tRAMQ.
-
Several browser windows are open on top of each other.
Where several browser windows are open, make sure the window displaying the document is not under the one currently being used.
- A component of you computer prevents the document from being displayed.
The operating system, the browser or any other product containing a pop-up blocker such as Symantec, Norton, McAfee or the Google or Yahoo toolbars can prevent you from opening a window or downloading a file.
Because St@tRAMQ files are displayed in a new smaller window in the browser, they are sometimes considered pop-ups. In such cases, you must let the tool in question open windows that are generated by sites whose address ends with "gouv.qc.ca" by following the instructions you are given. If you are still unable to display the documents, please contact the people who provide technical support for you computer.
Example
How to allow pop-ups when using Internet Explorer.
Internet Explorer displays an information bar just under the address bar. It contains information about blocked pop-ups.
If the default settings are enabled, the information bar warns you when a website is attempting to open a pop-up or to download a file to your computer. You must click the message in the information bar to find out more and to take the appropriate action.
To always allow the displaying of a document from the Régie's site, you must click the information bar, choose Always Allow Pop-ups from This Site...
Then, you must confirm your selection.
